--- type: "Policy Catalog" title: "Booking and Procurement Policies" description: "Published TempGuru event-staffing policies, with unresolved terms explicitly deferred to a coordinator rather than guessed." source: "content/mcp-data/policies.json" tags: - "policies" - "booking" - "procurement" - "event-staffing" timestamp: "2026-08-14T00:00:00Z" --- # Booking and Procurement Policies Published TempGuru event-staffing booking, procurement, and public-offer policies. Unpublished values are explicitly deferred to a coordinator. > Operational policy summary, not a contract. A coordinator confirms event-specific terms on the binding quote and order documentation. Confirmed claims below may be used as written. Any section marked **Coordinator confirmation required** contains an unpublished detail; do not infer a number, deadline, fee, or exception. ## Minimum booking hours No concrete operational terms are currently published for this topic. **Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above. **Open policy confirmations:** - TODO-for-Megan: Confirm and publish the minimum billable hours per worker/shift, including any market or event exceptions. **Canonical sources:** none yet for a concrete value. ## Cancellation and rescheduling No concrete cancellation or rescheduling windows or fees are currently published in TempGuru's canonical policy data. **Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above. **Open policy confirmations:** - TODO-for-Megan: Confirm and publish cancellation windows and fees. - TODO-for-Megan: Confirm and publish rescheduling windows and fees. **Canonical sources:** none yet for a concrete value. ## Replacement and backfill - TempGuru coordinates replacement and backfill efforts on a best-effort basis under applicable state and local wage-and-hour, reporting-time, standby, and minimum-shift rules. No standby pool, replacement deadline, or fill guarantee is promised. **Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above. **Open policy confirmations:** - TODO-for-Megan: Confirm whether any replacement-response timing can be published; until then replacement stays best effort with no stated deadline. **Canonical sources:** - `content/skills/event-staffing-ordering.md` - `distribution/assistants/system-prompt.md` ## COI and additional insured - Certificates of insurance are standard practice when a venue requires them. - TempGuru is responsible for COIs naming the venue as additional insured before staff can work. **Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above. **Open policy confirmations:** - TODO-for-Megan: Confirm and publish the lead time for issuing a COI or additional-insured endorsement before load-in. **Canonical sources:** - `content/skills/event-staffing-compliance.md` - `distribution/assistants/system-prompt.md` ## Payment and invoicing - Clients work through one TempGuru vendor relationship and one contract with TempGuru; invoices are consolidated as one invoice per city per week. - No payment is required until the buyer approves the quote. - There is no subscription; billing is per event. - Published hourly bill rates include worker pay, employer payroll taxes, workers' compensation, general liability, TempGuru coordination, and the partner agency's markup. Overtime, holiday premiums, rush-order charges, parking, travel, uniforms, client-required background checks, minimum-shift charges, gratuities, and cancellation fees can be separate when applicable; the quote identifies the applicable hourly rates and approved event-specific charges before confirmation. **Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above. **Open policy confirmations:** - TODO-for-Megan: Confirm whether any deposit is required after quote approval. - TODO-for-Megan: Confirm and publish invoice due terms. **Canonical sources:** - `content/skills/event-staffing-ordering.md` - `distribution/assistants/system-prompt.md` ## Background checks - Background checks are available when the event or venue requires them. **Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above. **Open policy confirmations:** - TODO-for-Megan: Confirm background-check scope, cost, and lead time for event-specific requests. **Canonical sources:** - `content/skills/event-staffing-ordering.md` - `content/skills/event-staffing-compliance.md` ## Order confirmation SLA - Once scope and rates are approved, TempGuru returns an availability response within 24-48 hours. That response is not a guaranteed completed roster; same-week and emergency requests are best effort and depend on local capacity. **Canonical sources:** - `content/skills/event-staffing-ordering.md` - `distribution/assistants/system-prompt.md` ## Quote response SLA - After the buyer submits the form, TempGuru reviews the scope and rates and replies with next steps. The 24-48 hour window is an availability response after scope and rates are approved, not a completed roster. A written quote is binding only once TempGuru issues it, and no payment is due until the buyer approves it. **Canonical sources:** - `README.md` - `content/skills/event-staffing-ordering.md` - `distribution/assistants/system-prompt.md` ## Published first-order offer - New TempGuru clients receive 5% off their first order, capped at $500, when the staffing request mentions the code AGENT5 in the event details. The offer is valid for first orders submitted through https://tempguru.co/get-staffing by December 31, 2026. The discount is applied by the TempGuru coordinator after the quote is approved; published city-guide planning rates are unchanged. The code is public and any buyer may use it. **Canonical sources:** - `https://tempguru.co/llms.txt`