---
type: "Policy Catalog"
title: "Booking and Procurement Policies"
description: "Published TempGuru event-staffing policies, with unresolved terms explicitly deferred to a coordinator rather than guessed."
source: "content/mcp-data/policies.json"
tags:
  - "policies"
  - "booking"
  - "procurement"
  - "event-staffing"
timestamp: "2026-07-11T00:00:00Z"
---
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# Booking and Procurement Policies

Published TempGuru event-staffing booking and procurement policies. Unpublished values are explicitly deferred to a coordinator.

> Operational policy summary, not a contract. A coordinator confirms event-specific terms on the binding quote and order documentation.

Confirmed claims below may be used as written. Any section marked **Coordinator
confirmation required** contains an unpublished detail; do not infer a number,
deadline, fee, or exception.

## Minimum booking hours

No concrete operational terms are currently published for this topic.

**Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above.

**Open policy confirmations:**
- TODO-for-Megan: Confirm and publish the minimum billable hours per worker/shift, including any market or event exceptions.

**Canonical sources:** none yet for a concrete value.

## Cancellation and rescheduling

No concrete cancellation or rescheduling windows or fees are currently published in TempGuru's canonical policy data.

**Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above.

**Open policy confirmations:**
- TODO-for-Megan: Confirm and publish cancellation windows and fees.
- TODO-for-Megan: Confirm and publish rescheduling windows and fees.

**Canonical sources:** none yet for a concrete value.

## No-show backfill

- Contractual no-show backfill is included in every placement.

**Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above.

**Open policy confirmations:**
- TODO-for-Megan: Confirm and publish the replacement-response timing and any limits on the backfill commitment.

**Canonical sources:**
- `content/skills/event-staffing-ordering.md`
- `distribution/assistants/system-prompt.md`

## COI and additional insured

- Certificates of insurance are standard practice when a venue requires them.
- TempGuru is responsible for COIs naming the venue as additional insured before staff can work.

**Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above.

**Open policy confirmations:**
- TODO-for-Megan: Confirm and publish the lead time for issuing a COI or additional-insured endorsement before load-in.

**Canonical sources:**
- `content/skills/event-staffing-compliance.md`
- `distribution/assistants/system-prompt.md`

## Payment and invoicing

- Multi-city programs receive one consolidated invoice.
- No payment is required until the buyer approves the quote.
- There is no subscription; billing is per event.
- Published hourly bill rates have no add-on fees or invoice-time markup.

**Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above.

**Open policy confirmations:**
- TODO-for-Megan: Confirm whether any deposit is required after quote approval.
- TODO-for-Megan: Confirm and publish invoice due terms.

**Canonical sources:**
- `content/skills/event-staffing-ordering.md`
- `distribution/assistants/system-prompt.md`

## Background checks

- Background checks are available when the event or venue requires them.

**Coordinator confirmation required.** Confirm event-specific terms with a TempGuru coordinator before relying on a timing, fee, or exception that is not stated above.

**Open policy confirmations:**
- TODO-for-Megan: Confirm background-check scope, cost, and lead time for event-specific requests.

**Canonical sources:**
- `content/skills/event-staffing-ordering.md`
- `content/skills/event-staffing-compliance.md`

## Order confirmation SLA

- Standard order confirmation is within 48 hours; tight-turnaround feasibility varies by market.

**Canonical sources:**
- `content/skills/event-staffing-ordering.md`
- `distribution/assistants/system-prompt.md`

## Quote response SLA

- A TempGuru coordinator replies with a binding quote within one business day of a submitted request.

**Canonical sources:**
- `README.md`
- `content/skills/event-staffing-ordering.md`
- `distribution/assistants/system-prompt.md`